Terms and Conditions of Sale (TCS)
📜 General Terms and Conditions of Sale (GTCS)
1. Purpose
These General Terms and Conditions of Sale (hereinafter "GTCS") govern sales made on the YUNEA website (https://yuneaofficiel.com/), between the website editor (hereinafter "the Seller") and any natural or legal person making a purchase (hereinafter "the Customer").
Any order placed on the website implies full and unreserved acceptance of these GTCS.
2. Products
YUNEA offers a selection of products carefully chosen for their quality and reliability.
Products are described as accurately as possible. However, slight variations (colors, dimensions, visuals) may exist without engaging the Seller's liability.
Products may be shipped from different logistics centers depending on their availability.
Offers are valid while stocks last.
3. Prices
Prices are indicated in euros (€), all taxes included (TTC).
Delivery costs are specified before order validation.
The Seller reserves the right to modify its prices at any time. The applicable price is that in effect at the time of the order.
4. Order
The Customer undertakes to provide accurate and complete information when ordering.
Any validated order implies acceptance of the prices and descriptions of the products.
A confirmation email is sent after payment validation.
The Seller reserves the right to refuse or cancel any order in case of:
- existing dispute
- suspicion of fraud
- non-payment
5. Payment
Payment is due immediately upon order.
Payments are secured via specialized providers (credit card, PayPal, etc.). Bank details are never stored by the Seller.
6. Delivery
Products are delivered to the address indicated by the Customer when ordering.
Delivery times are generally between 7 and 20 working days depending on the destination and demand.
In case of delay, the Customer will be informed.
The Seller cannot be held responsible for delays attributable to the carrier, customs procedures or a case of force majeure.
7. Right of withdrawal
In accordance with legal provisions, the Customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to give any reason.
The Customer then has a period of 14 days to return the product.
The product must be returned in its original, unused condition and in its original packaging.
Return shipping costs are the responsibility of the Customer.
8. Returns and refunds
Before any return, the Customer must contact customer service at the following address: yunea.sav@outlook.fr
After receipt and verification of the product, the refund will be made within a maximum of 14 days.
The refund is made via the payment method used when ordering.
9. Legal guarantee
Products benefit from:
- the legal guarantee of conformity
- the guarantee against hidden defects
In case of a defective product, the Customer must contact the Seller with supporting documents (photos, description).
10. Liability
The Seller cannot be held responsible for damages resulting from improper use of the product.
Its liability is limited to direct proven damages related to the order.
11. Personal data
Personal data is used only for processing orders and customer relations.
They are kept for a maximum of 3 years.
In accordance with the GDPR, the Customer has a right to access, rectify and delete their data by contacting the following address: yunea.sav@outlook.fr.
The Customer may also lodge a complaint with the competent authority.
12. Intellectual property
All elements present on the YUNEA website (texts, images, logo, etc.) are protected by intellectual property law.
Any reproduction is strictly prohibited without prior authorization.
13. Force majeure
The Seller cannot be held responsible in case of an unforeseeable event beyond its control (strike, natural disaster, pandemic, etc.).
14. Mediation
In accordance with the provisions of the Consumer Code, the Customer may have free recourse to a consumer mediator for the amicable resolution of a dispute.
15. Applicable law
These GTCS are subject to French law.
In case of dispute, an amicable solution will be favored before any legal action.